| All our products are carefully made by hand. However, if you are not completely satisfied, you may return your purchase prepaid within 5 days for a full refund. |
| To qualify for a refund, you must advise us immediately upon receipt of order. Do not return your purchase without contacting us as we need to supply you with the proper customs document requirements for returned goods. |
| Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. |
| BULLET PEN LIFETIME GUARANTEE |
| We are confident you will be happy with your Authentic Bullet Pen. Our "Lifetime Guarantee" means if it breaks under normal use, we will replace it with a new pen. In other words, if for any reason your pen fails you under normal use, we will be more than happy to send you a free replacement pen. |
| You may have to return your pen to us pre-paid with proof of purchase. If you are unable to provide a copy of your original bill of sale, if you provide us with your order details and the date you purchased your Authentic Bullet Pen, we will be more than happy to check our records. |
| Normal use is not easy to define, but as simply as we can be, not showing excessive abuse (ie something like dropping your pen into a food processor or a wood chipper! We are reasonable. |
